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Automated agent tools that initiate instant callback functionality

GENESYS PURECONNECT ADD-ON

Increase agent productivity and enhance customer satisfaction

Less clicking and no thinking required!  Agents can only move to the next task, once the callback has been completed.

The QC3 iNFiNiTi Automated Callback for Genesys PureConnect automates customer call execution upon reception of the agent callback interaction, resulting in zero time lost between the moment when the call ends, and the moment when the next interaction occurs.

The call is automatically and instantly initiated. Agents do not have the option of forgetting or moving to another task until the call is made.

Increase agent productivity and enhance customer satisfaction by responding to customer requests, lightning fast!

Seamlessly integrated with Genesys PureConnect

Enhance your solution for maximum productivity 

download the guide

Learn how you can make your Genesys PureConnect solution better! 

Download the QC3 iNFiNiTi Automated Callback guide.

Automated Callback

VALUE-ADDED CONTACT CENTER APPLICATION

QC3 iNFiNiTi Solutions for Genesys PureConnect

Quovim C3 

1255 Philips Square, Suite 307  Montreal, Quebec, H3B 3G1  1.855.9QUOVIM