The QC3 iNFiNiTi Automated Callback for Genesys PureConnect automates customer call execution upon reception of the agent callback interaction, resulting in zero time lost between the moment when the call ends, and the moment when the next interaction occurs.
The call is automatically and instantly initiated. Agents do not have the option of forgetting or moving to another task until the call is made.
Increase agent productivity and enhance customer satisfaction by responding to customer requests, lightning fast!
Learn how you can make your Genesys PureConnect solution better!
Download the QC3 iNFiNiTi Automated Callback guide.